This Privacy Policy describes how Kedra Chat ("we", "us", or "our") collects, uses, and discloses information in connection with your use of our live chat and AI chatbot widget for Shopify stores (the "App").

Information We Collect

We collect the following types of information through the App:

‍Shop Information: We collect information about your Shopify store, such as your store name and domain name. This information is used to identify your store and provide the App's functionality.

‍Chat Data: We collect the content of chats between your customers and your live agents or AI chatbot. This data may include customer inquiries, responses from your agents or chatbot, and any other information exchanged during the chat.

‍Customer Data: When customers interact with the chat widget, we may collect certain information about them, such as their country and device type. This information is used to improve the performance of the App and provide analytics about your customer interactions.

‍Analytics Data: We collect usage data about the App, such as the number of chats, average chat duration, and customer satisfaction ratings. This information is used to improve the App and provide you with insights into your customer interactions.

Use of Information

We use the information we collect for the following purposes:

To provide and maintain the App;

To process and respond to customer inquiries;

To improve the performance of the App;

To provide you with analytics about your customer interactions;

To personalize the chat experience for your customers (e.g., by remembering their language preferences);

To comply with applicable laws and regulations.

Your Choices

‍You can access and update your shop information through your Shopify admin panel. You can also choose to disable the collection of customer data (such as country and device type) by contacting us at info@kedra.io

Data Sharing

‍We do not share your chat data or customer data with any third parties for marketing or advertising purposes. We may share your shop information and analytics data with third-party service providers who help us operate the App. These service providers are contractually obligated to keep your information confidential and secure.

Data Security

‍We take reasonable steps to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.

Changes to this Privacy Policy

‍We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website or within the App.

‍Contact Us

‍If you have any questions about this Privacy Policy, please contact us at info@kedra.io